If you can't handle the heat, get out of the kitchen

After our harrowing ordeal at the hands of the supposed "staff" of El Castellano in Shibuya, one of our party commented that perhaps the staff seemed harrassed by our party and incessantly asked for the number of pax because they are a smaller establishment. Point taken. However, being a regular patron of smaller establishments (for which I have somewhat a penchant for), I can truly say that no other experience has come close to the disdain for which my party and I were subjected to the Friday before last at El Castellano. In fact, one of the main reasons I enjoy smaller restaurants is because of the hospitality and warm nature of their staff.

I can only come to the conclusion that El Castellano should not be in the restaurant business if they are unable to handle serving patrons (that is what they are there to do).